Refund Policy

30-Day Return & Refund Policy

At Sense For Her, we want you to feel confident in every purchase. That's why every eligible order is backed by our 30-Day Perfect Fit Promise.

If your item isn't the right fit or simply isn't right for you, you may request a return within 30 calendar days of receiving your order, subject to the conditions below.

RETURN CONDITIONS

To be eligible for a return:

  • Your return request must be submitted within 30 calendar days of the delivery date.

  • Items must be unworn, unused, unwashed, undamaged, and in their original condition.

  • All original tags and labels must remain attached.

  • If your item has a Sense For Her label, the label must remain attached.

  • Items must be returned in their original packaging when reasonably possible.

Please take care when trying on clothing. Items showing signs of wear, washing, stains, makeup, perfume, alterations, damage, or other signs of use may not be accepted.

Once your return has been authorized, please ship your return promptly using the instructions provided by our customer service team.

NON-RETURNABLE ITEMS

For hygiene, personalization, or final-sale reasons, the following items are not eligible for return:

  • Underwear, panties, bras, tights, and similar intimate items

  • Cosmetics or beauty products that have been opened or used

  • Custom-made or personalized products

  • Gift cards

  • Items specifically marked Final Sale or Non-Returnable before purchase

Regular sale and promotional items are eligible for our 30-Day Perfect Fit Promise unless they are clearly marked Final Sale or Non-Returnable on the product page before purchase.

CANCELLATIONS

We process orders quickly, so we cannot guarantee that an order can be canceled after it has been placed.

If you would like to request a cancellation, please contact us as soon as possible at info@senseforher.com with your order number and the message:

"Please Cancel My Order."

Our team will review your request and determine whether the order can still be canceled.

If your order has already entered processing, fulfillment, or shipment and cannot be canceled, you may still request a return under our 30-Day Return Policy once the order has been delivered, provided the item is eligible for return.

EXCHANGES & SIZE REPLACEMENTS

Need another size? We're happy to help.

Contact us at info@senseforher.com within 30 days of delivery to request an exchange.

Depending on availability, we may ask you to return the original item before your replacement is sent. Once the return is received and approved, we'll arrange your replacement.

Replacement items are subject to availability and cannot be guaranteed or reserved while a return is in transit.

If your preferred size or item is unavailable, we may offer a refund instead.

HOW TO START A RETURN

1. Request Your Return

Email info@senseforher.com within 30 days of receiving your order.

Please include:

  • Your full name

  • Your order number

  • The item(s) you would like to return

  • The reason for your return

  • Photos or videos if the item arrived damaged, defective, or incorrect

  • For sizing-related issues, we may request a photo showing the item's size label

2. Receive Return Instructions

Once your request has been reviewed and approved, we'll provide the return instructions and return address.

Please do not send a return to an address found on the original shipping label or package unless instructed to do so by our customer service team.

3. Ship Your Return

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed.

Return shipping costs are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@senseforher.com as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • A photo of the product label or SKU, if available

Please do not dispose of the item until our team has reviewed your request, as additional information or a return may be required.

Once the issue has been verified, we'll work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

REFUNDS

Once your return is received, we'll inspect the item to confirm that it meets our return conditions.

Approved refunds are typically processed within 2–5 business days after inspection.

Refunds will be issued to your original payment method.

After we issue your refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges and customer-paid return shipping costs are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

If an item is unavailable after your order has been placed and we need to cancel it, your refund will be issued to your original payment method. Depending on your financial institution, it may take approximately 5–10 business days for the refund to appear.

RETURN SHIPPING & RESPONSIBILITY

Customers are responsible for ensuring their return is properly packaged and shipped to the return address provided by our customer service team.

We strongly recommend using tracked shipping.

Sense For Her is not responsible for return packages that are lost, misdirected, or delivered to an incorrect address because the return instructions provided by our team were not followed.

Depending on the item and fulfillment location, the return address provided to you may be located outside your country, and international postage charges may apply.

OUR 30-DAY PERFECT FIT PROMISE

Finding the right fit online shouldn't feel like a gamble.

That's why eligible Sense For Her purchases are covered by our 30-Day Perfect Fit Promise. If the fit isn't right, contact us within 30 days of delivery and we'll help you through the return or exchange process.

Our goal is simple: help you find pieces you feel confident wearing.

For return, exchange, or refund assistance, contact:

info@senseforher.com

Thank you for choosing Sense For Her.